Aloha Dasha, Thank you for trying Shine and for sharing your feedback with us. :) Regarding the taste of Shine, we see that you ordered Cinnamon Shine. We also offer Shine in Mint. If you try Mint Shine, you may find that it is more to your liking than Cinnamon Shine. Also, to dilute the flavor of Shine, you could try mixing some Shine powder with some organic coconut oil to turn it into a paste that you can brush with (coconut oil has plenty of antimicrobial and anti-fungal properties to support oral health). Then you just need to use a small dab of the paste each time you brush (that way, you don't go through it too quickly). We’re sorry that Shine doesn’t seem to be doing much for your sensitive teeth or helping to remineralize your teeth. You may find these two FAQs helpful: Will Shine help decrease (or increase?) my tooth sensitivity? https://orawellness.com/support/will-shine-help-decrease-increase-tooth-sensitivity/ How will I know if my teeth are remineralizing? https://orawellness.com/support/how-will-i-know-if-my-teeth-are-remineralizing/ Shine's main focus is to support the teeth by helping them remineralize. You see, it's our understanding that our teeth are made of minerals and proteins that are bound together in a honeycomb-like, crystalline structure. If the protein "scaffolding" of the tooth structure remains intact, using products like Shine can help to remineralize (deliver minerals back into) some of the demineralized natural tooth structure. However, once the protein structure of the tooth is compromised (think severely altered or damaged teeth, like cracked or chipped teeth, teeth with holes or large cavities, teeth that have been drilled for dental work, teeth that have acid dissolution from prolonged or repeated exposure to stomach acid or acidic drinks, etc.), we don't currently have a way to restore it. This is something that stem cell technology may be able to fix years from now, but for now, we just don't have a way to heal that. So for example, we can't remineralize to the point of healing or filling in a crack or a hole where dental fillings used to be. Instead, the remineralization actions we take will help to support the remaining natural tooth structure, but it's not going to restore what's already lost. I hope that helps! Please feel free to reach out with any other comments or questions, Dasha. :)

Aloha Bob, Thank you so much for taking the time to share this feedback with us. Regarding point 1: We’re sorry that your last container of Shine got moisture in it which led to clumping! To try to prevent Shine from clumping, try your best to keep moisture out of the container, and always keep containers of Shine closed between uses. For folks who live in humid places, it's recommended to store flour in an airtight container in either the refrigerator or freezer (since Shine is also a powder, this tip can apply to Shine, too). If this speaks to you then feel free to try putting your entire container of Shine into a resealable baggie or other airtight container and store it in the fridge or freezer between uses. And never dip a wet toothbrush into a container of Shine—that'll get moisture in there for sure. Also, you might find it helpful to know that Shine is still effective, even when moisture winds up in there and it becomes gooey or clumpy. If it's clumpy then the clumps can make it a little challenging to stay on your brush, though. If your Shine turns clumpy, feel free to use a butter knife, fork, or another kitchen tool (maybe a potato masher, a mortar and pestle, or a blender?) to break the Shine into smaller clumps and then mix it with some organic coconut oil to turn it into a paste that you can brush with (coconut oil has plenty of antimicrobial and anti-fungal properties to support oral health). Then you just need to use a small dab of the paste each time you brush (that way, you don't go through it too quickly). Regarding point 2: Once you've initially removed the wooden spoon from your Shine jar, we encourage you to store the spoon outside of the container (because storing the spoon back inside the jar can be an easy way to accidentally introduce moisture in there since wood can hold moisture). We call these "spoons", but really they're just a mechanism for scooping out some Shine powder (they aren't intended to be used as measuring devices), so any spoon/scoop should do the trick. I hope that helps! As always, feel free to reach out with any additional comments or questions, Bob; we’re here to help. :)