Aloha Jeffrey, We're so sorry that you're having difficulty getting the drops to flow from your HealThy Mouth Blend bottle! Let's see what information we can share to help. :) Here's a question to ponder: are you using the blend in a particularly cold bathroom that would cause it to become a little thicker and reduce the flow rate? The reason I ask is that a cold bathroom could definitely be the culprit. The solution would be to keep the bottle in a slightly warmer room (like a bedroom or the living room) between uses. Also, sometimes a very small air bubble can jam the tiny opening in the plastic euro dropper dispenser. If that happens to you, here are two simple ways to get the drops flowing: 1. In cases of air bubbles, we've found that we've been able to get our drops to start flowing by shaking the bottle with the lid on OR with the lid removed and a finger over the dropper. If a bubble was the issue, after giving the bottle a shake (with the opening covered by the lid or a finger so the blend doesn't spray everywhere), you should be able to invert the bottle over your toothbrush bristles, and the blend should flow within about 3 seconds. 2. Even though you already tried this, it’s worth mentioning that you can also poke something (like a pin or toothpick) into the hole in the dropper to pop the air bubble and allow the blend to flow again. And, in case you're interested, the plastic euro dropper insert in the bottle is removable (you can wedge your fingernail under it and pop it out), and I believe Amazon.com sells glass droppers for 1/2 ounce (15ml) bottles like ours. I hope that helps! Please feel free to email or call us with any requests, comments, or questions, Jeffrey; we’re here to help. :)

Aloha Terri, Thank you for sharing your feedback. :) We’re sorry that the Pocket Applicator that you ordered got messed up! Please note that the Pocket Applicator does require special care to keep it in good functional condition. Here's an FAQ regarding how to care for your Pocket Applicator: https://orawellness.com/support/my-pocket-applicator-is-broken-how-can-i-fix-it/ Please feel free to email or call us with any questions, Terri; we’re here to help. Aloha! :)